P-ISSN 1534-973X
E-ISSN 2329-9762
Vol. 8, Issue 2, 1998January 01, 1998 CDT
Service Quality and Repeat Usage: A Case of Rising Expectations
Service Quality and Repeat Usage: A Case of Rising Expectations
BRIAN ENGELLAND, CHRIS HOPKINS, LETTY WORKMAN, MANDEEP SINGH,
ENGELLAND, B., HOPKINS, C., WORKMAN, L., & SINGH, M. (1998). Service quality and repeat usage: A case of rising expectations. Marketing Management Journal, 8(2), 1–6. https://doi.org/10.63963/001c.150719