P-ISSN 1534-973X
E-ISSN 2329-9762
Vol. 13, Issue 1, 2003January 01, 2003 CDT
The Contribution of Emotion to Consumer Satisfaction in the Service Setting
The Contribution of Emotion to Consumer Satisfaction in the Service Setting
ROBERT KRAMPF, LINDA UELTSCHY, MICHAEL d’AMICO,
KRAMPF, R., UELTSCHY, L., & d’AMICO, M. (2003). The contribution of emotion to consumer satisfaction in the service setting. Marketing Management Journal, 13(1), 32–52. https://doi.org/10.63963/001c.150816