P-ISSN 1534-973X
E-ISSN 2329-9762
Vol. 23, Issue 1, 2013January 01, 2013 CDT
Hold the Phone! Can Customer Role Conflict Compromise a Service Encounter?
Hold the Phone! Can Customer Role Conflict Compromise a Service Encounter?
RACHELLE J. SHANNAHAN, KIRBY K.J. SHANNAHAN, RICHARD A. ROCCO,
SHANNAHAN, R. J., SHANNAHAN, K. K. J., & ROCCO, R. A. (2013). Hold the phone! - Can customer role conflict compromise a service encounter? Marketing Management Journal, 23(1), 74–89. https://doi.org/10.63963/001c.151076