P-ISSN 1534-973X
E-ISSN 2329-9762
Vol. 5, Issue 2, 1995January 01, 1995 CDT
A Finer Evaluation of Customer Satisfaction in the Service Context
A Finer Evaluation of Customer Satisfaction in the Service Context
MADHUKAR G. ANGUR, RAJAN NATARAAJAN,
Articles in Vol. 5, Issue 2, 1995
Vol. 5, Issue 2, 1995
- The Consumer-Marketplace Interaction Model: An Investigation of the Interrelationships Among Consumerism, Consumer Satisfaction, Consumer Discontent, and AlienationSTEPHEN C. BROKAWJAMES E. FINCH
- How Well Do Businesses Predict Customer Turnoffs?: A Discrepancy AnalysisKRISTEN BELL DETIENNEPAUL R. TIMM
- A Finer Evaluation of Customer Satisfaction in the Service ContextMADHUKAR G. ANGURRAJAN NATARAAJAN
- The Structure of Markets, Competition and Retailing: Effects of Intratype CompetitionCHIP E. MILLERJAMES REARDON
- The Interrelationship of Regulatory Uncertainty and Coalition Formation Within Marketing ChannelsBRIAN J. MCNEELEY
- The Effect of Gender on Sales Managers’ and Salespeople’s Perceptions of Sales Force Control ToolsFRANK G. BINGHAMCHARLES J. QUIGLEY
- Exploring Consumers’ Attitudes Toward Advertising by Religious OrganizationsJILL S. ATTAWAYJAMES S. BOLESRODGER B. SINGLEY
ANGUR, M. G., & NATARAAJAN, R. (1995). A finer evaluation of customer satisfaction in the service context. Marketing Management Journal, 5(2), 24–34. https://doi.org/10.63963/001c.150672